[theqoo] ENHYPEN DENY REIMBURSEMENT FOR CANCELING THEIR VIDEO FANSIGN DUE TO THE GROUP'S HEALTH CONDITION.......

Hello Live :

This event has already sold out and the raffle has been completed. Please understand that refunds are not available for cancellations, postponements, or changes due to circumstances, as outlined on the sales page.

The test call is a mandatory pre-event procedure conducted on the same date as the video call. Failure to complete the test call will prevent participation in the video call. The schedule is currently being rescheduled, and we ask for your understanding as we cannot provide an exact date.

We sincerely apologize for any inconvenience and appreciate your understanding.

Thank you.

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We don’t even know how many of the oppas are unwell or how bad their condition is, but seems like if their condition isn’t good, they can just cancel events however they want and change the schedule at will

If fangirls can't rearrange schedule, they’re basically telling us to just throw away hundreds of thousands of won. But even when THEY can't make it to their own appointed call time, we're still the ones loosing hundreds of thousands of won.

Apparently the time listed in the app was just put there randomly too.

This whole parade of incompetence is just insane.

Hello Live

Hello Live:

Hello, this is Hello Live.

First of all, thank you very much for applying for [VIDEO CALL EVENT] ENHYPEN 'THE SIN: VANISH'.

We regret to inform you that the [VIDEO CALL EVENT] ENHYPEN 'THE SIN: VANISH' event, originally scheduled for March 2, 2026 (Monday) at 6:00 PM (KST) due to the artist's poor health, will no longer proceed as originally scheduled.

Accordingly, the event will be rescheduled. We will promptly announce the revised schedule as soon as it is confirmed.

We deeply apologize for any inconvenience and concern caused to our customers who have waited, and we ask for your generous understanding.

Thank you.

Hello Live

original post: here

1. What is this crisis management? They canceled everything themselves?

2. They're the ones at fault for missing the fansigns, why aren't they reimbursing

3. Are they expecting the fans to understand just because they wrote "Thank you for understanding"?.... I'm not an ENGENE and I can't understand ㅜㅜㅜ

4. F*ck do they think time is only something celebrities have? Seriously are they in their right minds?

5. Insane, they think fans are truly pushovers. They're f*cking scammers

6. So they basically scammed their fans

7. The fans need to unite and sue them ㅜㅜ seriously what do they think the fans are? ㅠㅠ this is too much

8. Refusing to reimburse is too much

9. Belift Lab are crazy f*ckers

10. They're the ones refusing to do the event, but they're not reimbursing? Are they crazy f*ckers? They basically gave 0 service, why would they still take the money?

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